Last updated: October 22, 2026

30-day returns

You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with all accessories (charging cables, manual).

How to start a return

Email us at support@emberlywarmth.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping

If the item is defective, damaged on arrival, or we sent the wrong item, we cover return shipping or send a replacement at no cost. For all other returns, return shipping is paid by the customer.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Damaged, defective or wrong items

Please inspect your order on arrival. If anything is damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo or short video so we can make it right.

1-year warranty

Every Emberly hand warmer is covered by a 1-year limited warranty against manufacturing defects from the date of delivery. If your warmer stops working under normal use, email us a short video showing the issue and we will replace it or refund you. The warranty does not cover damage from misuse, drops, water, or unauthorized repairs.

Exchanges

The fastest way to get a different color or pack is to return the item you have and place a new order.

Non-returnable items

Gift cards and items marked as final sale cannot be returned.

Contact

support@emberlywarmth.com
BOOLOOD LLC, 1007 N Orange St, 4th Floor, Suite 6016, Wilmington, DE 19801, United States